Custom Pet Art ღ Designed for Memories ღ One-on-One Support ღ
Product Description
Shipping Policy
Return Policy

Not Just a Print. Sip in Style with a 3D Hand-Painted Pet Portrait Mug.

Tired of the same old boring mugs? Celebrate the unique personality of your furry friend every morning with our extraordinary 3D Custom Pet Portrait Mug. We don’t just print—we create. Using an innovative blend of traditional craftsmanship and modern artistic technique, each mug is a standalone masterpiece. It is designed to celebrate the unique personality and spirit of your furry family member.

Premium Clay for Every Piece

Our clay animals are more than a picture; they are true 3D sculptures. Each piece is crafted from premium baked clay, unlike ordinary printed pieces. The smooth, refined surface of mugs provides an ideal canvas for artistic expression, enabling vibrant colors and exquisite detailing.

A True 3D Sculpture

Experience a dynamic, dimensional portrait where every detail—from the curl of their fur to the sparkle in their eyes—is captured with astonishing depth and realism.

Vibrant & Elegant Finish

Each custom pet mug serves as a canvas of elegance, adorned with rich, layered colors and subtle shading techniques inspired by classical oil paintings. This luxurious finish ensures your pet portrait on mug is not merely an image, but a timeless work of art worthy of display and admiration.

Durable & Safe for Daily Use

Crafted with completely waterproof, non-toxic, and odorless materials, this mug with cute clay animals is as practical as it is beautiful. Designed to withstand everyday use while preserving its vivid color and fine detail, it offers a safe, lasting way to keep your pet’s memory close at hand.

Artfully Designed Color Themes

You can select a color backdrop that reflects your pet’s spirit and your personal style. Choose from timeless Black & White, warm and soft Cream, serene and calming Blue, or joyful and playful Pink—each theme is thoughtfully curated to enhance your pet’s character and complement your style.

Thoughtful Customization Options

Want to showcase your dog’s playful jump or your cat’s elegant stretch? Opt for a full-body clay portrait on mugs. Have more than one furry soulmate? Include all your furry friends in one design because every member of your family deserves a place - both in your heart and on your mug.

It’s a perfect gift for pet lovers, birthdays, holidays, or as a special treat to yourself - a constant reminder of the joy and companionship your pet brings.
Order your Customized Pet Portraits on Mugs today at petdecorart.com—and redefine how you see art, every single day.

Size:

This custom pet mug holds 400ml of your favorite beverage and stands 9cm tall—perfect for daily use, whether at home or in the office.

Standard & Custom Options:

Standard Portrait:

  • One pet portrait featuring a detailed, front-facing 3D headshot
  • Hand-painted with lifelike precision to capture your pet’s unique features and expression

Customization Options:

  • Add a Full-Body Portrait (+$40 per pet) — Upgrade to a full-body view of your pet
  • Add Another Pet (+$99 per pet) — Include additional pets in the same portrait

Need It Fast?

We offer expedited production to ensure your pet portrait mug arrives in time for that special occasion. Contact us at support@petdecorart.com to discuss rush order details!

Thank you for visiting and shopping at PetDecorArt.

At PetDecorArt, we aim to provide you with the best shipping options available. Below are the terms and conditions that make up our shipping policy:

How long does delivery take?

Standard Products:

Processing Time: All orders are processed within 1-3 business days before dispatch.

Estimated Delivery Time:

  • Standard Shipping: 15-24 business days
  • VIP Shipping: 8-17 business days

Custom Handmade Products:

Processing Time: All orders are processed within 1-3 business days before dispatch.

Estimated Delivery Time:

Confirmation & Assessment: Email confirmation of product details and assessment takes 1-3 business days.

Crafting Time:

Skilled artisans take 10-25 business days to create your custom piece, depending on design complexity.

Delivery Time (includes production & shipping):

  • Standard Shipping: 26-52 business days
  • VIP Shipping: 19-45 business days

Orders are not shipped/delivered on weekends or holidays. High volumes of orders may cause slight delays - allow extra transit time. Should there be any significant delay in shipping your order, we will promptly notify you via email. Thank you for your understanding and patience!

How will I know my delivery has been shipped?

You’ll receive an email with your tracking number(s) once your order ships. Tracking information will be updated within 1-3 business days after dispatch. If tracking hasn’t been updated within 10 business days, please contact us at support@petdecorart.com.

Who will handle my delivery?

Your goods will be shipped by our trusted courier partners like USPS, UPS, and other local carriers for safe and efficient delivery.

Where does PetDecorArt ship to?

PetDecorArt ships to the following countries:

United States (excluding remote islands like Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands), Malaysia, New Zealand, Norway, Singapore, Switzerland, Australia, Brazil, Japan, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Please note:

Delivery to certain areas may be restricted due to carrier limitations.

Shipping Information

Shipping Method Order Value Shipping Fee
Standard Shipping (14-21 Business Days) $0.00–$49.99 $4.99

Standard Shipping (14-21 Business Days) $50.00–$99.99 $9.99

Standard Shipping (14-21 Business Days) $100.00 and above $14.99

VIP Shipping (7-14 Business Days) All Order $26.99

 

Wrong Address Disclaimer

Buyers are responsible for entering the correct shipping address. If you think you provided an incorrect address, please contact us immediately at support@petdecorart.com. Once the order has been dispatched, it may not be possible to make any corrections to the shipping address.

Lost/Stolen Packages

Petdecorart is not liable for any lost or stolen packages. If your package is marked as delivered but you haven't received it, you should report this issue to the shipping carrier using the tracking information provided. For assistance, contact our customer support team at support@petdecorart.com.

Damages

If you receive a damaged order, please contact PetDecorArt Support within 7 business days at support@petdecorart.com. Keep all packaging and the damaged items, as they may be needed to file a claim with the shipping carrier.

For Pre-Ordered or Back-Ordered Items

If your order includes a pre-ordered or back-ordered item, we will ship the available items right away and send the rest as soon as they are in stock. If you ordered multiple items and only received part of them, rest assured that the remaining items will arrive soon.

Return Policy

Our Return & Refund Policy outlines the options and procedures for returning your order. For more details, please visit our Returns Policy page or contact us at support@petdecorart.com.

Shipping Support

For inquiries about orders and shipping, return requests, or instructions on returning products, please contact PetDecorArt Support at support@petdecorart.com.

After-Sale Service Contact

Email: support@petdecorart.com

Phone: +86 18850252650

Physical Addresses:

  • Room 0209, Block A1, Jintianlong Building, No. 106, Haixiu Road, Longhua District, Haikou City, Hainan Province, China
  • Room A1-13, 3rd Floor, Block A, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, NT, Hong Kong

Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Hong Kong Time, UTC+8).

At PetDecorArt, we are deeply committed to offering high-quality, handmade products that honor the special connection between you and your beloved pets. Before making a purchase, we kindly ask you to review our refund and return policies, which apply to both standard and custom handmade items.

Replacement Service

At PetDecorArt, we value your pet-inspired decor. To ensure your satisfaction, we offer a one-year complimentary replacement for lost or damaged components under normal use. Repairs within the first year are free; customers cover shipping. We aim to keep your decor always beautiful!

Return Service for Standard Products

We accept returns within 30 days of purchase under these conditions:

  • The item arrives damaged.
  • The item significantly differs from its description.
  • The item doesn’t meet your expectations.

To initiate a return, email Support@petdecorart.com with your order number and photos of the item, ensuring it’s free from man-made damage.

Once verified, please return the item to:

A309, Mitu E-commerce Industrial Park, Buji Street, Longgang District, Shenzhen City, Guangdong Province, China

There is no additional fee for returns, but customers are responsible for return shipping costs, which may vary based on your location.

Refunds will be processed within 30 days after we receive the returned product and will be credited back to your original payment method. You will receive a confirmation email once the refund is initiated.

Return & Refund Policy for Custom Handmade Products

Custom handmade products are made to order and unique to each customer. Due to their personalized nature, returns are not accepted once production begins. However, you may cancel your order before production starts by contacting us immediately at Support@petdecorart.com.  

  • Cancellation before production: A 50% fee will apply to cover material and labor costs.  
  • After production begins: The item becomes non-returnable and non-refundable.  

Before shipping, we will confirm the design with you to ensure it meets your expectations. Once shipped, no returns are accepted unless there are quality issues.  

For any quality-related concerns, please contact us, and we’ll work with you to resolve the issue.

Cancellation Policy

Full refund within 24 hours: Customers can request a full refund within 24 hours of placing an order on Petdecorart.com.  

Refund after 24 hours (before delivery): A transaction fee applies:  

  • 2.6% for credit card users  
  • 3.6% for PayPal users

After shipment: Orders cannot be canceled. If you wish to return the item, collect the package and contact support@petdecorart.com for return instructions. Rejecting the shipment may result in a double shipping fee deduction from your refund.

Return Process

To initiate a return, email our support team at support@petdecorart.com with your proof of purchase (e.g., invoice). We’ll provide instructions on how to pack and return the items. Ensure all components are included in the package.

For Assistance

If you have any questions or concerns about our return or replacement policies, please contact us at support@petdecorart.com. We’re here to help!

Physical Address

  • Room 0209, Block A1, Jintianlong Building, No. 106, Haixiu Road, Longhua District, Haikou City, Hainan Province, China
  • Room A1-13, 3rd Floor, Block A, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, NT, Hong Kong

Email: support@petdecorart.com

Phone: +86 18850252650

Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Hong Kong Time, UTC+8).

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